Refund Policy - Ultra Smartv

Refund Policy – ultrasmartv.com

At ultrasmartv.com, we strive to provide the highest quality legal IPTV services. However, if you encounter an issue with your subscription, we have established a refund policy to protect your consumer rights. Please read the information below carefully before subscribing to a plan.

1. Refund Eligibility
Refund requests are accepted only in the following cases:

Service Not Provided: If you paid for a subscription but did not receive access details or the service was never activated.
Technical Issues: If the service experiences ongoing technical problems preventing its use, and we are unable to resolve them within a reasonable timeframe.

2. Non-Refundable Cases
The following situations are not eligible for a refund:

Change of Mind: No refunds will be granted if you change your mind after purchasing a subscription.
Compatibility Issues: It is your responsibility to ensure that your device is compatible with our service before subscribing. No refunds will be issued for compatibility-related reasons.
Partial Usage: If you have used the service for any period, a partial or full refund will not be possible.
Internet Connection: ultrasmartv.com is not responsible for issues related to the quality or speed of your internet connection.

3. Refund Request Procedure
If you believe you are eligible for a refund, follow these steps:

Contact Us: Send a refund request to support@ultrasmartv.com, including your order number, purchase date, and a detailed description of the issue.
Request Timeline: Refund requests must be submitted within 7 days of purchase.
Request Review: Once your request is received, our team will review the situation and attempt to resolve the problem. If we are unable to resolve it, a refund will be issued.

4. Refund Processing

Processing Time: If your request is approved, the refund will be processed within 7 to 14 business days.
Refund Method: The refund will be issued using the same payment method used for the original purchase.

5. Changes to the Refund Policy
We reserve the right to modify this refund policy at any time. Any changes will be posted on this page. It is your responsibility to review this policy regularly.

We are committed to providing the best possible experience with ultrasmartv.com. If you have any questions regarding our refund policy, please contact us at support@ultrasmartv.com.